How the Coffee Club Reduced their energy cost by $2.3K for every franchise location

On a 1989 evening in Brisbane, founders Emmanuel Kokoris and Emmanuel Drivas cruised Brisbane in search of an excellent coffee, but came up empty handed. Inspired by a gap in the market, they formulated a plan to take the world by storm – to create more than just somewhere for people to meet for coffee.

The Challenge:

Account transfers in a dynamic franchise network

The Coffee Club is a fast moving franchise made up of over 400 stores across 13 countries that runs a hybrid model of corporate and franchised stores. They’re often buying and selling these locations in short time frames, and keeping energy accounts up to date is a pain to stay on top of. This used to look like:

• Having a backlog of invoices issued to corporate that they need to chase the franchisee up for.
• Coordinating with the retailer and franchisee to update details on 7 locations and 14 accounts (across electricity and gas) and novate contracts.
• Doing the same in reverse for franchise to corporate transfers.
• Dozens of corporate bills a month all from different retailers across electricity and gas which made admin a nightmare.

As Laura McCorley, Operations @ The Coffee Club, says:

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The Solution:

The Coffee Club with Termina has streamlined account transfers across their network

Using Termina's easy site management tools, The Coffee Club is able to add, remove and transfer locations to new franchisees with a few clicks, reducing dozens of hours of administrative time across the operations and finance team.

And when there’s retrospective transfers, Termina can handle the backdated adjustment of energy invoices too.

The ongoing results:

Managing energy accounts on autopilot.

The results speak for themselves:

• Over $100k saved across the network
• Same day and retrospective account transfers with no extra costs.

What’s Next:

Energy in one place

Now that energy data is in one place, the entire organisation can leverage the data. Energy data isn’t siloed with accounts so everyone from property to sustainability can use it for reporting, equipment upgrade modelling and more.