Termina Privacy Policy
Information collection, use, and sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via your email provider, your email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to contact you and for reasons associated with obtaining a cheaper electricity rate (outlined in the Privacy Policy and Terms and Conditions). We will not share your information with any third party outside our organisation, the energy distributor of your listed address and the energy retailer which you have chosen to use. Moreover, your information will not be used other than as necessary to access your meter data, create a new connection/account with an energy retailer and/or to fulfill your request, e.g. to process a credit card or bank account details. Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your access to and control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.Credit card information and bank account detailsWe do not store your credit card information directly. It is passed through to a third party credit card processing merchant using 128-bit SSL encryption. We only keep your credit card's brand, last 4 digits and expiration date to assist and remind you of any billing related issues.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.If you do not want to be tracked by Google Analytics you may opt-out using Google's official opt-out browser add-on .
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Updates
Our privacy policy may change from time to time and all updates will be posted on this page.If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 03 4708 4761, or via email through the form submission which can be found here.
Frequently Asked Questions
Find answers to common questions about Termina and how it can save you money on your energy bills.
An energy broker helps businesses find the best energy deals by analysing market trends, negotiating contracts, and managing energy procurement strategies to reduce costs.
We act as the authorised representative on behalf of your business. So we can make changes to the energy accounts after you give us consent. We will never make any changes to the accounts unless we have your explicit confirmation.
All you do is send your latest bills and we do the rest. We do all the switching, zero work is required from you. Just one supplier that gives you the best price every month.
Once we link with your account, we let you know that there's a cheaper rate available for your property. We then make the switch for you so you have peace of mind that you're always on the best rate.
No! Unlike comparison sites, our software works across the whole market and Termina is not paid by retailers so you are getting the genuine best rates on the market. Instead, we make money from a portion of your savings so we're motivated to always save you more.
Termina will send you one simple invoice every month which will ensure your electricity supply and our monthly 'review and switch' service to maximise your savings and keep electricity costs as low as possible. You can choose a monthly invoice or automatic direct debit, which some retailers offer discounts for.
No, all the small business plans have no lock-in so you can stop the service or change retailer any time. We guarantee the best price so if you find a better one let us know and we'll move you straight across!
No, your energy supply will never be impacted when moving accounts.
If you reach out to our support team at [email protected] or use the online app you can easily do both of these in a few clicks.